SUPPORT & CONSULTING

Here at Megawire, we are passionate about Managed Solutions. We believe a business should have proper IT consulting, whether they are a corporation, a small business, an entrepreneur, or a startup. Megawire exists to help businesses take dysfunctional or outdated tech and make it functional.

Our meticulous attention to detail enhances your technology/software to best serve your business and utilize unrecoverable time. We also provide quality support and maintenance services for our clients who benefit from Megawire’s professional’s first-hand knowledge of their systems, as well as better reliability of mission-critical applications and guaranteed response times. By significantly reducing the cost of IT and application ownership and keeping systems functionality up to date, Megawire’s diligent managed maintenance services and support allow businesses to focus on their core business activities. Our Team of experts helps transform business operations by maintaining critical applications while enabling collaboration and innovation to modernize your IT infrastructure.

Proactive Guidance

Megawire professionals dedicate their skills to scale growth, meet evolving timelines and adjust with the project scope. Whether full-time, part-time, or project-based, we’re part of your team. A Megawire Dedicated Manager will provide recommendations for emerging technologies, offer strategic IT guidance, plan, design, and set up your information technology system, taking care of all the hard work for you so that you can focus on what matters – running your business.

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Dedicated Account Manager


Dedicated Account Manager: Megawire’s Dedicated Account Manager (MDAM) is your protector within Megawire and will support you on upgrades, expansions, additional services, and satisfaction. Your MDAM will also ensure you get the best value from our partnership and services to help you leverage Megawire resources to support your business objectives. As a single point of contact for service management, your MDM will assist or resolve the following:

  • Adding services to existing footprints

  • New contact onboarding

  • Coordinating periodic customer business reviews

  • Site tour and audit coordination

Proactive Support

Proactive support centered on prevention means cost savings and efficiency. Megawire handles regular maintenance and monitoring, giving you full visibility into your IT infrastructure. Avoid catastrophic issues and ensure a smoothly running system 24/7.

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Responsive Telephone Support


Providing our customers with a world-class customer experience is our priority. Megawire is excited to welcome you and your business as a Megawire customer, and we are here to support you throughout the installation, integration, and maintenance process by delivering world-class service and assistance for all your business needs. Our experienced Managed Service Desk team provides immediate and efficient remote and onsite IT Support, ensuring our clients have direct access to knowledgeable IT experts. Megawire’s Team is reactive – managing critical issues the moment they arise, and proactive – preemptively diagnosing and managing risks before they can impact your business.

Timely Issue Resolution

Timely Issue Resolution: Megawire’s support team promptly addresses and resolves IT issues, leveraging their expertise, experience, and efficient problem-solving processes to minimize business disruptions and optimize system performance, which are critical components of a successful business strategy. Megawire provides businesses with the necessary tools and services to manage these issues effectively and expeditiously, ensuring the smooth functioning of IT Management while minimizing potential risks.

Resolve IT Issues

Proactive Monitoring and Maintenance


In today’s technology-driven world, IT infrastructure forms the backbone of almost every organization. It powers critical business processes and delivers services to customers. It’s not something that can be overlooked by anyone hoping to compete in the modern marketplace.

Megawire’s IT infrastructure monitoring is crucial to ensure optimal performance and reliability. With our proactive
monitoring, conducting regular maintenance and identifying potential issues, businesses can solve them before they have
any negative impacts.

Core Operations Focus

Megawire provides IT Managed Solutions to enhance your business. We offer executive-level consulting and advanced IT expertise to manage your systems and security, significantly reducing costs and ensuring up-to-date functionality, so you can focus on your core business activities with peace of mind.

Focus on Operations

Elevate Your Business with Megawire Support & Consulting

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SUPPORT & CONSULTING

 

Here at Megawire, we are passionate about Managed Solutions. We operate under the belief that a business should have proper IT consulting, whether they are a small business, an entrepreneur, or a startup. Megawire exists to help businesses take dysfunctional or outdated tech and make it functional.

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